shipping policies
important information
FOR ALL ITEMS IN STOCK
Shipping fee 50EGP
For items marked express shipping available (Next day delivery excluding Fridays) for orders placed before 6pm 100EGP
Free 48hr shipping (excluding Fridays) on orders above 1500EGP
FOR ALL ITEMS 'COMING SOON'
If you would like to reserve a ‘coming soon’ item please contact us through our About Page, with title of item and quantity.
We will notify you as to expected delivery date of item. If you wish to proceed with reserving an item, a non-refundable reservation deposit is required at time of reservation.
CAIRO
Pick-up from Zamalek, arranged with prior appointment.
ALEXANDRIA & OTHER GOVERNORATES
Pick-up in Cairo or delivery fee to be agreed upon.
RETURNS & REFUNDS
All sales are final. Damaged products will be returned free of charge (please send us photo of damage upon receipt of product/s). Please inspect product before courier leaves. All other items may be returned in their original packaging and condition up to 48hrs at the expense of the customer (exclusions apply, eg. sale items) for in-store credit only. We only accept returns by e-mail, please title RETURN with a photo of damaged product, or product in it's original packaging. You will need your receipt for returns. All returns will be exchanged for in-store credit.
NOTE ON VINTAGE ITEMS
Please read product descriptions carefully. We attempt to describe the product as best as possible, certain wear on vintage products is consistent with age.
NOTE ON HANDMADE ITEMS
Please read product descriptions carefully. We attempt to describe the product as best as possible. Hand-made items may have slight discrepancies in size or colour, and vary slightly between products, consistent with their hand-made manufacture.