shipping policies

important information

FOR ALL ITEMS IN STOCK

Shipping fee 50EGP

For items marked express shipping available (Next day delivery excluding Fridays) for orders placed before 6pm 100EGP

Free 48hr shipping (excluding Fridays) on orders above 1500EGP

 

FOR ALL ITEMS 'COMING SOON'

If you would like to reserve a ‘coming soon’ item please contact us through our About Page, with title of item and quantity.

We will notify you as to expected delivery date of item. If you wish to proceed with reserving an item, a non-refundable reservation deposit is required at time of reservation.

 

CAIRO

Pick-up from Zamalek, arranged with prior appointment.

 

ALEXANDRIA & OTHER GOVERNORATES

Pick-up in Cairo or delivery fee to be agreed upon.

RETURNS & REFUNDS

All sales are final. Damaged products will be returned free of charge (please send us photo of damage upon receipt of product/s). Please inspect product before courier leaves. All other items may be returned in their original packaging and condition up to 48hrs at the expense of the customer (exclusions apply, eg. sale items) for in-store credit only. We only accept returns by e-mail, please title RETURN with a photo of damaged product, or product in it's original packaging. You will need your receipt for returns. All returns will be exchanged for in-store credit. 

NOTE ON VINTAGE ITEMS

Please read product descriptions carefully. We attempt to describe the product as best as possible, certain wear on vintage products is consistent with age.

NOTE ON HANDMADE ITEMS

Please read product descriptions carefully. We attempt to describe the product as best as possible. Hand-made items may have slight discrepancies in size or colour, and vary slightly between products, consistent with their hand-made manufacture.